ViryaNet Enhances Product Offering by Embedding MapQuest Advantage Enterprise Technology
ViryaNet Service Hub leverages MapQuest's best-of-breed mapping service to maximize dispatch and scheduling systems for the field service industry
Southborough, Mass., March 4, 2004
ViryaNet (NasdaqSC: VRYA), a leading provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced that ViryaNet Service Hub has upgraded to MapQuest Advantage Enterprise, a high-performance mapping, routing, geocoding, and spatial searching engine. MapQuest, as the world's leading online mapping, routing, and global location services company and wholly owned subsidiary of America Online, Inc., is the platform chosen by Viryanet to drive the location component to the latest release of ViryaNet Service Hub.
ViryaNet Service Hub is a full service workforce management system that enables users to initiate work orders, book appointments, schedule and dispatch field technicians, balance workloads, integrate with mobile devices, and report on field activity. Maps play a prominent role in such systems, by promoting identification of the location of the service needed and the proximity of staff who can respond. ViryaNet Service Hub selected MapQuest Advantage Enterprise to help its customers optimize routing, as well as to help select and track field service personnel. An additional customer benefit is that MapQuest turn-by-turn directions are available in multiple languages, using latitude and longitude coordinates.
The combination of ViryaNet Service Hub and MapQuest Advantage Enterprise allows dispatchers to graphically see both the location of the task and the locations of the closest field engineers on a map. With use of map-based drag and drop technology inherent in ViryaNet Service Hub, those dispatchers can assign a task or a group of tasks to an engineer. In addition, technicians in the field can determine more economical routes to their service destinations.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repair management.
Customers in the utility, telecommunications, grocery and retail, high-technology manufacturing, HVAC, and other service industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
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About MapQuest
MapQuest helps people find places. Headquartered in Denver, Colorado and Mountville, Pennsylvania, MapQuest offers Web, Wireless, Business Solutions, and Published products worldwide. MapQuest.com, both the top mapping and directories site on the Web according to comScore Media Metrix, served 38 million users in February 2005. MapQuest also empowers more than 1,400 businesses with software solutions to location-enable Web and wireless applications, and is a leading provider of custom mapping content for publishers and corporations, producing more than 1.5 billion pages of printed maps every year. MapQuest.com Inc. is a wholly owned subsidiary of America Online, Inc.