Job Description

Want to work in a startup-like environment that already has a very strong brand, has 36M monthly unique visitors and is one of the top 25 web properties?

MapQuest is moving to be more than only maps and directions, looking to transform itself and retake it’s rightful place as an industry leader in the mapping, local discovery and travel space. In order to finish the transformation to a fact-paced innovation machine, MapQuest is looking to add talented and energetic people.  Located in beautiful Denver, MapQuest offers a fast-paced, creative work environment with perks that only Colorado can offer.

If you want a challenge and the chance to be a part of one of the greatest turnarounds stories in the tech industry, this is the place for you.

As the Marketing Manager, you must be digitally-savvy, hard working, energetic, organized and creative.  While every day as is different, this is what your responsibilities include:

1. Inbound Marketing – With support from the design, PR and product teams, you’ll create, execute, manage and report on effective and highly engaging campaigns, to run across social media channels, blogs, email and other outlets to produce measurable inbound traffic.  Content can include anything from video to paid advertising to infographics – whatever is proven effective.
2. Product Marketing – Working closely with the product managers and copywriter, you’ll help advise product on strategy and promotion to meet each product’s KPIs.
3. Brand Marketing – As the MapQuest brand evolves, you’ll work to get the message out through traditional and non-traditional means using your creative, analytically driven mind.
4. Analytics, Analytics, Analytics  – Track and monitor the effectiveness of initiatives using social media measurement tools, Google Analytics, CRM tools, Hitwise, Omniture and other measurement tools to provide reports on metrics, effectiveness, and continually find ways to improve on those metrics through testing and new initiatives. Must be able to report campaign results to management.
5. All Other Things Marketing – We’re looking for a team player that’s excited to do anything and everything that helps the business grow.

You:

• Have 3+ years online marketing experience with a strong focus on social media
• Are positive and energetic with a can-do, professional and responsible attitude
• Are ROI-obsessed, constantly interpreting data to continuously iterate for improvement
• Are incredibly creative, constantly coming up with out-of-the-box ideas
• Are highly organized with strong project management skills and ability to multi-task
• Have great written and oral communication skills
• Are a creative-thinker with an affinity for learning new technologies
• Have strong relationship building skills, including ability to inspire and coach others
• Thrive in a fast-paced environment with ability to be flexible, think and respond quickly while maintaining attention to detail
• Are independent and self-directed with a team-oriented personality
• Have the ability and experience in developing creative, engaging and effective marketing campaigns with results (some Photoshop, Illustrator, PowerPoint)
• Have in-depth knowledge of and experience with online and social measurement platforms (Google Analytics, Facebook Insights, YouTube Insights, comScore, etc.)
• Bachelor’s degree

To apply, please send your resume and a cover letter to mapquestcareers@mapquest.com with the subject “Marketing Manager”.

Want to work in a startup-like environment that already has a very strong brand, has 37M monthly unique visitors, is one of the top 30 web properties, and doesn’t worry about making payroll? Led by a new leadership team to move the business beyond just maps and directions, MapQuest is looking to transform itself and retake its rightful place as an industry leader in the local discovery and travel space.

MapQuest is looking for an individual with a proven track record working with consumer-facing sites and providing technical support to end-users. This positive individual needs to have a proactive mindset, self-motivation, and high energy to get things done.  This position is located in our MapQuest office in Denver, CO.

Responsibilities:

• Contribute and be part of a top class customer support process to ensure operational excellence and exceed user expectations
• Provide general support via ticketing system and phone
• Proactively and constantly look for areas of improvement in handling production issues, user questions and feedback
• Takes ownership of user reported issues and drives them to resolution
• Work within applications to investigate, diagnose, troubleshoot, reproduce and escalate to appropriate team as required
• Represent our users when interfacing and providing feedback to internal teams
• Contribute to knowledge base and management of help site content
• Promote features and benefits of MapQuest products
• Retain and create user loyalty

Our ideal candidate would have Adaptability, multitasking and strong relationship building skills.  Other requirements include:

• 2-3 years of online consumer-facing website support experience
• Experience working with ticketing system i.e. Zendesk, Desk.com, Remedy,
• 1-3 years experience with XML and HTML preferred
• 1-3 years experience with online CMS tools i.e. WordPress, Drupal
• Familiarity with settings in multiple browsers
• Excellent troubleshooting skills and breadth of technical knowledge
• Excellent analytical, written and verbal communication skills
• Bachelor degree is required

To apply, send your resume with the subject line ‘Customer Support Specialist” to mapquestcareers@mapquest.com

Moving the business beyond just maps and directions, MapQuest is looking to transform itself and retake its rightful place as an industry leader in local discovery and travel. In order to finish the transformation to a fast-paced innovation machine, MapQuest is looking to grow and expand the mobile engineering team with the addition of Senior Software Mobile Engineers in Denver.
About us:

We love to invent experiences that surprise and delight our customers as we help them along their daily travels. We solve interesting, real-world challenges in geospatial, navigation, travel, local search, advertising, LBS, and micro-transactions on all the major mobile device platforms of every form-factor. We work as a team grow as a team, and succeed as a team.

About you:

You’re an engineer looking for a career where you’ll be able to build, to deliver, and to impress. You are passionate about mobile computing and want to disrupt the world of application development on mobile devices. You want to build rich customer experiences, utilizing to the fullest possible extent all the cool hardware on the device. You want to work on projects that require creative thinking and deep understanding of the problem space. You challenge yourself and others to constantly come up with better solutions. You’re a thought leader, but you don’t just know how to solve the problem, you prove it by building the solution. Last but not the least; you have a high bar for code quality and passion for design and architecture.

Basic Qualifications

• Bachelor’s degree in Computer Science, Math, Physics, or Electrical Engineering
• 5+ years professional experience in software development
• 3+ experience building complex mobile applications on Android , iOS, or Windows Phone platforms that have been successfully delivered to customers
• Proficiency in Computer Science fundamentals – object oriented design, data structures, algorithm – design, problem solving, and complexity analysis
• Proficiency in at least one modern object oriented language such as Objective-C, Java or C#
• Proven track record of delivery
• Sharp analytical abilities and proven design skills
• Knowledge of professional software engineering practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations

Preferred Qualifications

• 7+ years of industry experience
• Experience delivering low-latency, consumer-internet-scale web services operating in a 24×7 environment
• Experience with Agile (SCRUM, Kanban, XP), OO modeling, web services, UNIX, middleware and databases
• Experience mentoring and training the engineering community on complex technical issues

To apply, send your resume to mapquestcareers@mapquest.com with the Subject line “Mobile Engineer”

Moving the business beyond just maps and directions, MapQuest is looking to transform itself and retake its rightful place as an industry leader in local discovery and travel. In order to finish the transformation to a fast-paced innovation machine, MapQuest is looking to grow and expand the design group with the addition of a Product Designer.

The Product Designers at MapQuest are responsible for designing elegant interfaces across multiple devices that will be used by millions of people every day. They work closely with UX Engineers, Visual Designers and Developers to concept, design, prototype, test, and iterate products until they are successful, beautiful online organisms.

Responsibilities:

• Design and specify user interfaces and information architecture using participatory and iterative design techniques including, but not limited to, prototyping and usability testing
• Effectively communicate conceptual ideas and detailed design rationale both verbally and visually
• Combine design theory, and take into consideration content, navigational structure and usability issues to create a powerful and integrated experience
• Participate as a contributor to an interdisciplinary team that includes visual designers, product managers and engineers
• Help to mentor and grow junior interaction and visual designers on project teams
• Contribute to the definition scope and phasing of project timelines

Requirements/Qualifications:

• At least 5+ years of design experience with an amazing portfolio book
• Strong conceptual thinking
• Ability to understand consumer needs, motivations and behaviors and translate them into revenue-centric design
• Detail-oriented and motivated to hit aggressive deadlines
• Must be an ego-free, thick-skinned person who can take and give clear feedback
• Demonstrated experience using web analytics data to inform design decisions
• Strong self-management skills
• Demonstrated basic experience with HTML(5), CSS and JavaScript.
• Ability to collaborate with other designers and developers

To apply, send your resume to mapquestcareers@mapquest.com with the subject line “Product Designer”

Moving the business beyond just maps and directions, MapQuest is looking to transform itself and retake its rightful place as an industry leader in local discovery and travel. In order to finish the transformation to a fast-paced innovation machine, MapQuest is looking to grow and expand the design group with the addition of a Visual Designer.

The Visual Designers at MapQuest are responsible for designing for products, marketing and brand customers and partners. They work alongside product designers, the marketing department and product managers. Visual Designers are consumed by the interactions had both online and offline by our products, and design for all occurrences had by a consumer.

Responsibilities:

• Design harmonizing, creative, innovative, profitable experiences
• Effectively communicate conceptual ideas and detailed design rationale both verbally and visually
• Combine design theory, and take into consideration content, navigational structure and usability issues to create a powerful and integrated experience
• Participate as a contributor to an interdisciplinary team that includes product designers, product managers and engineers
• Help to mentor and grow junior interaction and visual designers on project teams
• Produce markup (HTML, CSS and Javascript) for engineers

Requirements/Qualifications:

• At least 5+ years of design experience with an amazing portfolio book that contains analytical results and wire framing
• Strong self-management skills

To apply, send your resume to mapquestcareers@mapquest.com with the subject line “Visual Designer”

Moving the business beyond just maps and directions, MapQuest is looking to transform itself and retake its rightful place as an industry leader in local discovery and travel. In order to finish the transformation to a fast-paced innovation machine, MapQuest is looking to grow and expand the design group with the addition of a UX Design Lead.

The UX Design Lead at MapQuest is responsible for articulating experiences across all our products, agnostic to hardware or online/offline. This position is the eyes-and-ears for the consumer within all things MapQuest. This position works directly with product managers to produce roadmaps, wireframes, personas, sitemaps, logic boards and overall product experience. The UX Design Lead is also responsible for guiding the designers and UI to a successful implementation of the wireframes, userflows and stories. The ideal candidate would be an innovative designer, a decisive product owner, a helpful mentor, a team player, and a strategist all rolled into one.

Responsibilities:

• Plan for, delegate, oversee and polish all UX project deliverables (such as wireframes, userflows, sitemaps, personas, content mapping, etc.)
• Crusade principles of usability and user-centered design — and know when to violate those rules
• Work closely with designers and product managers during the process of development to ensure the product vision is maintained
• Participate as a contributor to an interdisciplinary team that includes visual designers, product managers and engineers
• Contribute to the definition scope and phasing of project timelines?

Requirements/Qualifications:

• At least 2+ years in a UX role, preferably on the product side; 5+ years in design/engineers role
• Extremely detail orientated in thought and execution
• Take risks in UX — past the obvious
• Ability to understand consumer needs, motivations and behaviors and translate them into revenue-centric experiences
• Must be an ego-free, thick-skinned person who can take and give clear feedback
• Strong self-management skills
• Basic understanding of HTML(5), CSS and JavaScript.

To apply, send your resume to mapquestcareers@mapquest.com with the subject line “UX Lead”

Job Description

Want to work in a startup-like environment that already has a very strong brand, has 36M monthly unique visitors and is one of the top 25 web properties?

MapQuest is moving to be more than only maps and directions, looking to transform itself and retake it’s rightful place as an industry leader in the mapping, local discovery and travel space. In order to finish the transformation to a fact-paced innovation machine, MapQuest is looking to add talented and energetic people.  Located in beautiful Denver, MapQuest offers a fast-paced, creative work environment with perks that only Colorado can offer.

If you want a challenge and the chance to be a part of one of the greatest turnarounds stories in the tech industry, this is the place for you.

As the Marketing Manager, you must be digitally-savvy, hard working, energetic, organized and creative.  While every day as is different, this is what your responsibilities include:

1. Inbound Marketing – With support from the design, PR and product teams, you’ll create, execute, manage and report on effective and highly engaging campaigns, to run across social media channels, blogs, email and other outlets to produce measurable inbound traffic.  Content can include anything from video to paid advertising to infographics – whatever is proven effective.
2. Product Marketing – Working closely with the product managers and copywriter, you’ll help advise product on strategy and promotion to meet each product’s KPIs.
3. Brand Marketing – As the MapQuest brand evolves, you’ll work to get the message out through traditional and non-traditional means using your creative, analytically driven mind.
4. Analytics, Analytics, Analytics  – Track and monitor the effectiveness of initiatives using social media measurement tools, Google Analytics, CRM tools, Hitwise, Omniture and other measurement tools to provide reports on metrics, effectiveness, and continually find ways to improve on those metrics through testing and new initiatives. Must be able to report campaign results to management.
5. All Other Things Marketing – We’re looking for a team player that’s excited to do anything and everything that helps the business grow.

You:

• Have 3+ years online marketing experience with a strong focus on social media
• Are positive and energetic with a can-do, professional and responsible attitude
• Are ROI-obsessed, constantly interpreting data to continuously iterate for improvement
• Are incredibly creative, constantly coming up with out-of-the-box ideas
• Are highly organized with strong project management skills and ability to multi-task
• Have great written and oral communication skills
• Are a creative-thinker with an affinity for learning new technologies
• Have strong relationship building skills, including ability to inspire and coach others
• Thrive in a fast-paced environment with ability to be flexible, think and respond quickly while maintaining attention to detail
• Are independent and self-directed with a team-oriented personality
• Have the ability and experience in developing creative, engaging and effective marketing campaigns with results (some Photoshop, Illustrator, PowerPoint)
• Have in-depth knowledge of and experience with online and social measurement platforms (Google Analytics, Facebook Insights, YouTube Insights, comScore, etc.)
• Bachelor’s degree

To apply, please send your resume and a cover letter to mapquestcareers@mapquest.com with the subject “Marketing Manager”.